GAPPROOFS

Terms of Service

Effective and last updated: September 1, 2026

These Terms of Service (“Terms”) are a binding agreement between you and GapProofs (“GapProofs,” “we,” “us,” or “our”) governing your access to and use of our websites, mobile applications, software, and related services (collectively, the “Services”). By creating an account, accessing, or using the Services, you agree to these Terms. If you use the Services for a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement. The Services are designed for professional and business use. You may not use the Services if applicable law prohibits you from doing so.

2. Accounts and Security

You must provide accurate, current information and keep it updated. You are responsible for all activity under your account, maintaining the confidentiality of credentials, configuring user permissions, and ensuring that authorized users comply with these Terms. Notify us promptly at [email protected] if you suspect unauthorized access or a security incident.

3. Subscriptions, Fees, and Taxes

Certain features may require a paid subscription. Prices, billing periods, usage limits, and included features will be presented when you subscribe or in an applicable order form. Unless otherwise stated, subscriptions renew automatically for successive periods until canceled before the renewal date. You authorize the applicable payment provider to charge your selected payment method for fees and applicable taxes.

Except where required by law or expressly stated otherwise, fees are nonrefundable. We may change pricing or plan features by providing reasonable advance notice, with changes taking effect at the next renewal or as otherwise described in the notice. App-store purchases may also be governed by the store’s billing, cancellation, and refund rules.

4. License to Use the Services

Subject to these Terms and payment of applicable fees, GapProofs grants you a limited, nonexclusive, nontransferable, non-sublicensable, revocable right to access and use the Services for your internal business purposes during your subscription or authorized access period. The Services are licensed, not sold.

5. Customer Content and Data

You retain ownership of photographs, videos, measurements, estimates, scopes, reports, documents, and other content you submit to the Services (“Customer Content”). You grant GapProofs a worldwide, nonexclusive license to host, copy, process, transmit, display, modify, and create technical derivatives of Customer Content only as reasonably necessary to provide, secure, support, and improve the Services and comply with law.

You are responsible for the accuracy, quality, legality, and appropriateness of Customer Content and for obtaining all rights, permissions, and consents needed to collect, upload, use, and share it. You should maintain appropriate copies of important business records. We may offer export or backup features, but the Services are not a substitute for any legally required record-retention system.

6. Acceptable Use

You may not, and may not permit others to:

• use the Services unlawfully, fraudulently, deceptively, or to violate another person’s rights;
• upload malicious code or content that is unlawful, infringing, defamatory, or harmful;
• gain unauthorized access to accounts, systems, or data, or interfere with the Services;
• reverse engineer, decompile, copy, resell, sublicense, or create a competing service from the Services except where a restriction is prohibited by law;
• scrape, harvest, or use automated means to access the Services in a manner that exceeds documented interfaces or reasonable usage;
• misrepresent measurements, property conditions, claim information, invoices, completion status, or other records; or
• use the Services to facilitate insurance fraud, false claims, deceptive trade practices, or unsafe roofing activity.

7. Roofing, Estimating, and Insurance Disclaimer

GapProofs provides workflow, documentation, and estimating tools. It does not provide legal, insurance-adjusting, engineering, tax, accounting, safety, or other professional advice. The Services do not determine coverage, guarantee claim approval, set insurer obligations, establish code compliance, replace professional inspection or judgment, or guarantee the accuracy of estimates, measurements, pricing, scopes, supplements, reports, or outcomes.

You are solely responsible for reviewing and verifying all project information and generated documents; complying with contracts, building codes, licensing rules, safety requirements, insurance regulations, and other applicable laws; and deciding whether information is appropriate for a particular job or claim. Third-party pricing, estimating data, manufacturer information, and other external content may change or contain errors.

8. Intellectual Property and Feedback

GapProofs and its licensors own the Services, including software, designs, workflows, documentation, trademarks, and other content excluding Customer Content. No rights are granted except as expressly stated in these Terms. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.

9. Third-Party Services

The Services may integrate with or link to third-party products, data, websites, app stores, payment processors, or platforms. Your use of third-party services is governed by their terms and policies. GapProofs is not responsible for third-party services, their availability, or their content.

10. Changes and Availability

We may add, modify, suspend, or discontinue features and may perform maintenance that temporarily affects availability. We do not guarantee that the Services will always be uninterrupted, error-free, or available in every location or on every device. If a change materially reduces paid functionality, we will provide notice where reasonably practicable.

11. Suspension and Termination

You may stop using the Services or cancel a subscription through the available account or app-store controls. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, create security or legal risk, or use the Services in a way that may harm GapProofs, users, or others. Where practicable, we will provide notice and an opportunity to cure.

Upon termination, your license ends. Provisions that by their nature should survive—including ownership, payment obligations, disclaimers, limitations of liability, indemnification, and dispute provisions—will survive. Data handling following termination is described in our Privacy Policy.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” GAPPROOFS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES OR GENERATED OUTPUTS WILL BE COMPLETE, ACCURATE, SECURE, OR ERROR-FREE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAPPROOFS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, CLAIM PROCEEDS, OR COSTS OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF GAPPROOFS FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO GAPPROOFS FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100. Some jurisdictions do not allow certain exclusions or limitations, so some of these terms may not apply to you.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless GapProofs and its affiliates, officers, employees, and agents from claims, damages, losses, liabilities, and reasonable expenses arising from your Customer Content, your use of the Services, your violation of these Terms or law, or your infringement of another person’s rights.

15. Disputes and Governing Law

Before filing a formal claim, you agree to contact us and attempt to resolve the dispute informally for at least 30 days. These Terms are governed by applicable United States law, without regard to conflict-of-law principles. Any mandatory rights or venue protections available to you under applicable law remain unaffected.

16. General Terms

These Terms and any applicable order form are the entire agreement concerning the Services and supersede prior discussions on that subject. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond its reasonable control.

17. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms with a new effective date and provide additional notice of material changes where required. Continued use after the effective date constitutes acceptance of the updated Terms.

18. Contact Us